Status Update
Please be advised, remedial work is continuing to progress on the replacement hardware by Accesspoint engineers.
Status Update
Engineers have replaced hardware at the datacentre and remedial work is now underway to configure the new hardware.
Status Update
The issues at the data centre are still ongoing. The cause has now been identified and engineers are in attendance at the data centre with replacement equipment. The remedial work is expected to take a few hours to complete.
We will provide further updates on the progress as they become available.
Status Update
The issues at the data centre are still ongoing and investigation into the root cause is continuing. The issue has been isolated to a subset of servers and we will provide further updates as they become available.
Incident Resolved
Please be aware that Mimecast have now resolved the issue with UK email service and mail flow has now returned to normal.
Incident Started
Please be aware that we are currently investigating an issue at our datacentre. We will provide an update following the initial investigation work is completed.
Status Update
Please see the latest response from Mimecast:
Recovery of mail processing queues continue to improve and connection failure rates have returned to normal levels. Mail processing queues are steadily decreasing and we will continue to monitor and post updates here.
Status Update
Please see the below update from Mimecast:
We continue to see improvements in mail flow as our recovery continues, but some customers may still experience processing and/or journaling delays as well as slow responses to services such as AdCon.
Accesspoint will continue to monitor the Mimecast updates and post as updates come through.
Status Update
Please be aware of the latest update from Mimecast:
Recovery is still continuing and services are returning. Customers will still see email delays while we process the backlog and some services may be slow to respond. We continue to closely monitor and provide additional updates.
Accesspoint will continue to monitor the Mimecast updates and post as updates come through.
Status Update
Please be aware that the Mimecast incident is still ongoing. Mimecast support have identified the problem and are implementing mitigation methods. They have advised that we should expect to see mail flow processing as this is implemented. A further update will follow by 13:30 GMT.