Incident Started
Please be aware that we are currently investigating an issue at our datacentre. We will provide an update following the initial investigation work is completed.
Status Update
Please see the latest response from Mimecast:
Recovery of mail processing queues continue to improve and connection failure rates have returned to normal levels. Mail processing queues are steadily decreasing and we will continue to monitor and post updates here.
Status Update
Please see the below update from Mimecast:
We continue to see improvements in mail flow as our recovery continues, but some customers may still experience processing and/or journaling delays as well as slow responses to services such as AdCon.
Accesspoint will continue to monitor the Mimecast updates and post as updates come through.
Status Update
Please be aware of the latest update from Mimecast:
Recovery is still continuing and services are returning. Customers will still see email delays while we process the backlog and some services may be slow to respond. We continue to closely monitor and provide additional updates.
Accesspoint will continue to monitor the Mimecast updates and post as updates come through.
Status Update
Please be aware that the Mimecast incident is still ongoing. Mimecast support have identified the problem and are implementing mitigation methods. They have advised that we should expect to see mail flow processing as this is implemented. A further update will follow by 13:30 GMT.
Incident Started
Please note that we have been made aware of an ongoing Nationwide incident within the UK Mimecast platform. This is causing delays in the sending and receiving of email for Mimecast customers. This does not affect internal messages.
The incident is currently being investigated by Mimecast support and we will provide an update by no later that 1pm GMT.
Incident Resolved
Issues with the delay in sending/receiving external emails appear to now be resolved.
Emails that were sent yesterday also appear to have now caught up with themselves. No further issues have been reported on these matters.
If you continue to encounter any problem with email delay, please do not hesitate to contact Support@theaccesspoint.co.uk
Kind Regards
Accesspoint
Status Update
We’ve had further reports that delays are improving. Our investigations point it towards being a Microsoft issue and to expect further delays today as emails will be catching up after this disruption. We will continue to monitor the situation going forward.
Incident Started
Delay in external email sending/receiving.
We have had several reports this afternoon that external emails are being delayed when they have been sent. It appears this delay is around 30 minutes.
We are actively investigating the issues at present to determine if this is a fault from Microsoft or from Mimecast. Further updates will be posted here as soon as we hear more.
Kind Regards
Accesspoint
Incident Resolved
Issues with Mimecast appear to have now subsided so incident will be closed off.