Incident Started

September 3, 2021 @ 3:10 pm
We are aware of current performance degradation across some parts of the platform, early indications are pointing to a recent upgrade to Google Chrome causing this.
 
We are investigating this further to establish the exact cause, we will update you further as soon as we know more.

Incident Resolved

March 24, 2021 @ 7:59 am
After some further work by the upstream provider in the LINX exchange in London overnight the issue seem to have been resolved and we are witnessing stable connections on our platform as people connect this morning.
 
We are still awaiting the Root Cause Analysis and will distribute this to all clients when we receive it.

Status Update

March 23, 2021 @ 4:35 pm
From the reports we are receiving this was a major issue on one of the main comms providers in the UK which is affecting a significant part of the country.
 
We are working with our respective comms providers to fully understand the root cause, but all client connectivity issues should now be resolved.
 
There may be some further interruptions whilst the issue is fully investigated. 

Incident Started

March 23, 2021 @ 4:12 pm

We are aware of an issue with our upstream providers which they are currently investigating. Please stand by for further updates on this as we are made aware of them.

Incident Resolved

February 22, 2021 @ 2:47 pm

This has now been resolved.

Status Update

February 22, 2021 @ 2:34 pm

This should be resolved in the next 5 minutes.

Incident Started

February 22, 2021 @ 2:26 pm

We are aware there is currently an issue with Duo texts not being sent. We are investigating this now.

Incident Resolved

February 8, 2021 @ 8:57 am

Mimecast report that their system is back to normal and all email backlogs have been cleared.

Status Update

February 8, 2021 @ 8:27 am
Mimecast believe they have identified the issue within their network. We are starting to see sporadic email delivery to and from Mimecast.
 
Please note: Emails may be delayed as the service recovers.

Incident Started

February 8, 2021 @ 7:23 am
We are aware of issues with mail delivery / accessing services within Mimecast for clients using Mimecast for email protection.

This is currently causing inbound and outbound mail delivery issues, and access to the Mimecast personal portal is not currently functioning as expected.

We will post further updates as we receive them.