Incident Open

Incident Started

We have been made aware of some major connectivity issues affecting some of our clients which has been caused by an issue with one of the major ISPs City Fibre / Entanet. The Full issue is:
 
Description: Major Incident – INC0107444 – Multiple circuit outage
 
Current Impact: Impacting Leased Lines as well as Broadband. Unknown number as of yet
 
Incident Start Time: 22/07/2022 11:57:59
 
Major Incident Raised: 22/07/2022 12:25:43
 
Major Incident Manager: Sam Abberley
 
Location/City: Nationwide
 
Update Number: 1
 
Completed Actions:

– Reports of circuit impact into the CityFibre TSC

– CityFibre TSC engaged CityFibre NOC for initial investigations

– CityFibre NOC confirmed an issue seen on active monitoring

– MI process engaged

– MI accepted

– Internal Bridge call scheduled

– NOC investigations ongoing with several examples of affected circuits provided from information gathering by TSC

 
Current Action Plan:

At this juncture, it has been determined that several tunnels are currently flapping following initial investigations by CityFibre NOC.

 
We are working to determine as to why the tunnels are flapping in order for restoration works to begin. At this point, we are unable to provide an estimated time of repair however once one is available we will provide it as soon as possible.
 
We apologise for the disruption and hope to have a further update soon.
 
Next Update:

15:30

Incident Started

We are aware of current performance degradation across some parts of the platform, early indications are pointing to a recent upgrade to Google Chrome causing this.
 
We are investigating this further to establish the exact cause, we will update you further as soon as we know more.

Incident Started

We are aware of an issue with our upstream providers which they are currently investigating. Please stand by for further updates on this as we are made aware of them.

Incident Started

We are aware there is currently an issue with Duo texts not being sent. We are investigating this now.

Incident Started

We are aware of issues with mail delivery / accessing services within Mimecast for clients using Mimecast for email protection.

This is currently causing inbound and outbound mail delivery issues, and access to the Mimecast personal portal is not currently functioning as expected.

We will post further updates as we receive them.