Incident Open

Incident Started

January 22, 2024 @ 10:39 am

We are aware of general Outlook connectivity issues at present. Microsoft have reported that an ongoing investigation is underway into the messaging API. Users may experience long waiting times trying to open Microsoft Outlook, with the application appearing to hang on the splash screen. 

 

Microsoft have advised that a further update will be provided by 12:30. If we receive anything prior to this, we will pass this information on. 

 

 

Incident Started

November 1, 2023 @ 6:10 pm
Disconnection Issues
 
We have had reports of disconnection issues which we believe are as a result of issues that our upstream line providers are currently working on. We are awaiting update on this and will post when we’re aware of further information.
Services do appear to be in recovery at present. 

Incident Started

July 18, 2023 @ 9:39 am
Some users may be unable to send Exchange Online email messages

We have been made aware of certain users may be unable to send Exchange Online email messages. Affected users may receive the following error “503 5.5.1 bad sequence of commands”

The issue is currently with Microsoft who are reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.

We expect an update on the matter from Microsoft at 10:30 AM

Incident Started

June 7, 2023 @ 7:17 pm
Please be aware that we are currently investigating an issue at our datacentre. We will provide an update following the initial investigation work is completed. 

Incident Started

June 7, 2023 @ 12:04 pm

Please note that we have been made aware of an ongoing Nationwide incident within the UK Mimecast platform. This is causing delays in the sending and receiving of email for Mimecast customers. This does not affect internal messages.

The incident is currently being investigated by Mimecast support and we will provide an update by no later that 1pm GMT.

Incident Started

May 23, 2023 @ 1:30 pm
Delay in external email sending/receiving. 
 
We have had several reports this afternoon that external emails are being delayed when they have been sent. It appears this delay is around 30 minutes. 
 
We are actively investigating the issues at present to determine if this is a fault from Microsoft or from Mimecast. Further updates will be posted here as soon as we hear more. 
 
Kind Regards
Accesspoint 

Incident Started

April 19, 2023 @ 11:22 am
Degraded Mimecast Service- Delivery Delays
 
We have been made aware of Mimecast experiencing a degraded service in the UK at present. This is resulting in email delivery being delayed on emails intermittently.
 
Current Statement from Mimecast on the matter reads: 
 
[Investigating] 

We are aware that some customers hosted on our UK grid may be experiencing intermittent delivery delays and messages may be held in the processing queue. We are currently investigating the issue and updates will be posted here as they become available.

 
To view the status of Mimecast as updates happen, please see the following link: https://status.mimecast.com/  
 
We will update as soon as we hear more. 
 
Kind Regards

Accesspoint

Incident Started

July 22, 2022 @ 2:40 pm
We have been made aware of some major connectivity issues affecting some of our clients which has been caused by an issue with one of the major ISPs City Fibre / Entanet. The Full issue is:
 
Description: Major Incident – INC0107444 – Multiple circuit outage
 
Current Impact: Impacting Leased Lines as well as Broadband. Unknown number as of yet
 
Incident Start Time: 22/07/2022 11:57:59
 
Major Incident Raised: 22/07/2022 12:25:43
 
Major Incident Manager: Sam Abberley
 
Location/City: Nationwide
 
Update Number: 1
 
Completed Actions:

– Reports of circuit impact into the CityFibre TSC

– CityFibre TSC engaged CityFibre NOC for initial investigations

– CityFibre NOC confirmed an issue seen on active monitoring

– MI process engaged

– MI accepted

– Internal Bridge call scheduled

– NOC investigations ongoing with several examples of affected circuits provided from information gathering by TSC

 
Current Action Plan:

At this juncture, it has been determined that several tunnels are currently flapping following initial investigations by CityFibre NOC.

 
We are working to determine as to why the tunnels are flapping in order for restoration works to begin. At this point, we are unable to provide an estimated time of repair however once one is available we will provide it as soon as possible.
 
We apologise for the disruption and hope to have a further update soon.
 
Next Update:

15:30

Incident Started

September 3, 2021 @ 3:10 pm
We are aware of current performance degradation across some parts of the platform, early indications are pointing to a recent upgrade to Google Chrome causing this.
 
We are investigating this further to establish the exact cause, we will update you further as soon as we know more.

Incident Started

March 23, 2021 @ 4:12 pm

We are aware of an issue with our upstream providers which they are currently investigating. Please stand by for further updates on this as we are made aware of them.